Terms and Conditions

Refunds Policy

Courses

Sometimes circumstances change and you may be unable to attend a course you have paid for. If so, there are a few options available;

If you notify us at least 14 days prior to the course commencement, PRI will refund your course fee but will deduct an
administration fee of 10% OR you can apply the full amount as credit towards a future course.

If you notify us less than 14 days prior to the course commencement PRI cannot provide a refund OR you can send
someone else in your place.

PRI reserves the right to cancel or discontinue advertised courses, if an in-sufficient number of attendees/ low attendance or due to unforeseen circumstances on the behalf of the PRI requires us to not proceed with the advertised offer, you will immediately receive a full refund. All other refunds can take between 7-30 days to process.

Please strongly note, that travel to and from Zaytuna Farm/ PRI is the attendee’s responsibility. You are encouraged to liase with the PRI about numbers of attendee’s and the potential of course cancelation prior to booking travel. The PRI/ Zaytuna Farm is not responsible for any loss or travel reimbursement, should the course be discontinued.

Store refunds

Please choose your order carefully. We do not accept returns for orders except where we have sent an incorrect order, or where the goods have a manufacturing fault.

Store Terms

Payment

Payment is by Credit card or Debit card through Paypal via our online store, or you can order by phone on +61 (0)2 6688 6578. Once funds are cleared items will be shipped.

GST (Australian Tax)

All prices in our online store include GST tax.

Delivery

Currently we only stock digital products. You will recieve an email with a link to be able to download your purchase. If you experience any issues, please contact [email protected] immediately and we can address the matter for you.

Prices

Every effort is made to keep prices on this website correct, however errors, omissions and price increases do occur and you will be invoiced at the rate indicated by our stock control computer at time of purchase. We reserve the right to cancel and refund any order, for whatever reason, at our discretion.

Privacy and Security

We take your privacy and security very seriously. Orders from this site are via an approved secure server provided by PayPal. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. Your personal details are only used in relation to facilitating your order. They will not be stored by us and will not be sold or transferred to a third party.

Receipts

As soon as your transaction has taken place you will receive a receipt by email from PayPal with your order and transaction details. If you require anything else please email [email protected].

DVD Formats

Our DVDs are region free, so will play on any computer worldwide.
Our DVDs are either PAL formatted or NTSC formatted (see notes at bottom of product descriptions for confirmation on each respective DVD). If you intend to play the disk on a DVD player (as opposed to a computer) please make sure your player supports the format of the DVD you’re ordering before making your purchase. As above, in ‘returns’ section, we will not refund orders unless we’ve sent the wrong product or if there is a manufacturing fault.
Other Enquiries

If you have any other inquiries not covered here please feel free to email us at [email protected].