Terms and Conditions

Refunds Policy

Courses

Sometimes circumstances change and you may be unable to attend a course you have paid for. If so, there are a few options available;

If you notify us at least 14 days prior to the course commencement, PRI will refund your course fee but will deduct an
administration fee of 10% OR you can apply the full amount as credit towards a future course.

If you notify us less than 14 days prior to the course commencement PRI cannot provide a refund OR you can send
someone else in your place.

If PRI is forced to cancel a course due to low attendance or unforeseen circumstances you will immediately receive a full
refund. All other refunds can take between 7-30 days to process.

Store refunds

Please choose your order carefully. We do not accept returns for orders except where we have sent an incorrect order, or where the goods have a manufacturing fault.

Store Terms

Payment

Payment is by Credit card or Debit card through Paypal via our online store, or you can order by phone on +61 (0)2 6688 6578. Once funds are cleared items will be shipped.

GST (Australian Tax)

All prices in our online store include GST tax, which is automatically removed at checkout for all orders shipping to addresses outside of Australia.

Delivery

Orders are shipped twice a week – every Monday and Thursday unless otherwise stated. Please note that delivery to remote areas may take longer than the times below. We rely on these companies to provide delivery services but cannot guarantee delivery times. If your order doesn’t arrive within the given timeframe, feel free to let us know via email at [email protected].

Australia

We use Australia Post’s Eparcel. These parcels are tracked and once dispatched an email from Australia post will be sent to you with these details. A signature on arrival is required.

Regular Eparcel

Brisbane Metro: 2-3 working days after dispatch
Sydney Metro: 2-3 working days after dispatch
Melbourne Metro: 2-3 working days after dispatch
Rest of Australia: 3-5 working days after dispatch
International

We use Australia Post’s International Airmail for regular postage overseas. You have the option to have your parcel registered as well.

International Air Mail

New Zealand: 3-4 working days after dispatch
Rest of world:21 working days after dispatch
Registered Post International

New Zealand: 3-4 working days after dispatch
Rest of world: 21 working days after dispatch
Disclaimer

We cannot be held responsible for damaged or lost parcels with either Australia Post or International Airmail, although we will do our best to ensure that your parcel arrives safe and sound. We are happy to assist you in filing a complaint form with Australia Post on your behalf.

Please make sure that you provide us with the correct and complete postal address. We cannot take responsibility for incorrect or incomplete postal addresses provided by the purchaser.

By purchasing goods from us you acknowledge your acceptance of these conditions.

Prices

Every effort is made to keep prices on this website correct, however errors, omissions and price increases do occur and you will be invoiced at the rate indicated by our stock control computer at time of purchase. We reserve the right to cancel and refund any order, for whatever reason, at our discretion.

Privacy and Security

We take your privacy and security very seriously. Orders from this site are via an approved secure server provided by PayPal. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. Your personal details are only used in relation to facilitating your order. They will not be stored by us and will not be sold or transferred to a third party.

Receipts

As soon as your transaction has taken place you will receive a receipt by email from PayPal with your order and transaction details. If you require anything else please email [email protected].

DVD Formats

Our DVDs are region free, so will play on any computer worldwide.
Our DVDs are either PAL formatted or NTSC formatted (see notes at bottom of product descriptions for confirmation on each respective DVD). If you intend to play the disk on a DVD player (as opposed to a computer) please make sure your player supports the format of the DVD you’re ordering before making your purchase. As above, in ‘returns’ section, we will not refund orders unless we’ve sent the wrong product or if there is a manufacturing fault.
Other Enquiries

If you have any other inquiries not covered here please feel free to email us at [email protected].